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Privacy Policy

Last updated: January 2020


1. Our contact details:

Company name: Hartley McMaster Ltd

Address: 54-56 Victoria Street St Albans Hertfordshire, AL1 3HZ United Kingdom

Telephone: +44 (0) 1727 236321



For enquires related to data protection please email


2. What type of data do we have?

Our Company collects the following data:

  • Personal contact information (Name, email address, postal address, phone number)
  • Business information (Company name, business telephone number, office location, job title/description)
  • Website user stats (IP address, geolocation information, cookie/session IDs, browser type/version, operating system/platform)

3. How we collect your data and why we have it

Hartley McMaster may collect Personal Information using the following methods:

  • Directly from you when you:
    • Submit your information via online web forms
    • Provide it to us in contractual documents
    • Provide it to us in digital and printed correspondence
    • Provide it to us in-person at live events
  • Through your participation in surveys, promotions, and contests
  • From third parties, such as analytics and email marketing service providers
  • From public websites, as part of research activities, where permitted by their Terms of Use (company websites, search engines, social media)
  • Automatically through tracking technologies (cookies, web beacons, log files), including over time and across third-party websites or other online services

We rely on the following lawful bases to process your Personal Information for these non-exhaustive purposes:

Legitimate Interest

We rely on this lawful processing ground when we process your Personal Information to provide our Services, to respond to specific requests, to manage our business operations, to manage our relationships with you in connection with our business, and when we provide you with marketing information or other information in relation to our Services which we believe may interest you.


We may obtain your consent to process your Personal Information in certain circumstances, which may include when we send you relevant marketing, you elect to receive information from us, or you contact us to register an interest in our Services or company. Where consent has been obtained, you can remove your consent at any time. You can do this by contacting We may also rely upon our legitimate interest in developing our business as a basis for sending you marketing information and information about our Services (see ‘Legitimate Interests’ above).

Performance of a Contract

We rely on this lawful processing ground when we process your Personal Information to perform a contract which we have with you, or when we take steps in anticipation of entering into a contract with you, for example in connection with the provision of our Services to you.

Compliance with a Legal Obligation

We rely on this lawful processing ground when we process your Personal Information to meet legal and regulatory obligations which apply to us.


4. How will we use your data?

We may use your Personal Information for the following purposes:

  • Communicating with you
  • Advertising, marketing, and selling our services
  • Managing your account and providing you with our service
  • Carrying out our obligations and enforcing our rights arising from contracts entered into between you and us, including billing

5. How do we store your data?

We take necessary steps to secure Personal Information through administrative, technical and physical safeguards designed to protect against the risk of accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

We may store and process your personal data:

  • on PCs managed by the company, protected by encryption;
  • in hard copy form stored securely at company offices;
  • in Microsoft Azure data-centres, located in the UK, with data encrypted both at rest and in transit;
  • with commercial third-party applications – e.g. CRM and email marketing tools – which provide equivalent levels of security.

Access to electronically held personal data is controlled using Azure Active Directory, with all network accounts subject to Multi-Factor Authentication (MFA).

Hartley McMaster generally retains records only as long as necessary and as required for our business operations, for archival purposes, and/or to satisfy legal requirements.

When determining the appropriate retention period for Personal Information, we take into account various criteria, such as the amount, nature and sensitivity of the Personal Information; potential risk of harm from unauthorised use or disclosure; purposes for which we process your Personal Information; whether we can achieve those purposes through other means; and business operations and legal requirements.


6. What are your data protection rights?

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you wish to make a request, please contact us at:

Telephone: 01727 855432




7. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

7.1 How do we use cookies?

Our Company uses cookies to improve your experience on our website.

Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

7.2 How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


8. Privacy policies of other websites

Our company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


9. Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated in January 2020.


10. How to contact us

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us.


Telephone: +44 (0) 1727 236321

Or write to us at: 54-56 Victoria Street St Albans Hertfordshire, AL1 3HZ 


11. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Hartley McMaster has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (ICO).  The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane, Wilmslow



Skip to the main content.
Request my free data review
Request my free data review

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